Gray App Icons on Android

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We have received several reports of customers accepting enrollment of a device full of gray app icons.


Upon our testing, we have discovered this to be a result of when passcode policy is incorrect on a device. For example, a four-digit numeric policy is set but the device having the issue has no policy set or has a different type of passcode. Once the passcode profile is deployed to the device, and the device with the gray app icons matches the policy the issue should no longer happen. The gray app issue seems to occur on all models of Android. Feel free to leave a comment below for any questions you may have.

Jay / Miradore Online Support

Jay Martinez

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We had the same problem after deploy of the policy. We use a policy with 5 digits.

But when the user enters the code (after first use) the grayed icons disappear.

 

Regards,

Ton

Ton Garretsen 0 votes
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