
Got this error on LG K10 2017 with Android 8 update (Android 7 didn't suffer that error). Yet on the dashboard the device looks like is enrolled correctly.
Configuration profiles which are marked as "(Samsung)" e.g Mail for Exchange (Samsung) are compatible only with Samsung Android devices which have SAFE/KNOX enabled. As we state in the Miradore Online's UI:
Requirements:
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If that kind of Configuration profile is deployed to any other non-Samsung device, the deployment will show as Failed with the error description ""Operation not supported on API level 22: Support for SAFE API ver. 4".
Also if the Samsung device does not support SAFE/KNOX or the SAFE is not enabled during the enrollment process, will lead to the same error.
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Got this error on LG K10 2017 with Android 8 update (Android 7 didn't suffer that error). Yet on the dashboard the device looks like is enrolled correctly.
LG does not support Samsung for Enterprise
Untill software version with Android 7 it did worked without errors.
Please send us a support ticket so we can investigate this case more closely. You can create the support ticket from your Miradore Online site's "Contact us" -form.
Thank you.
- Jarkko / Miradore Online Support