Enable iOS 11 (DEP) phones


Our employees are so lucky to get new phones, but those new phones shall be managed by Miradore Online (Business). It looks to us, that it's not possible to restore a backup made of a different, not supervised (or managed by Miradore) phone. Therefore my question: How to make the change but not loosing SMS/text messages, personal APPs a.s.f.?
Any help is highly appriciated!


1 comment


Hi Markus.

Thank you for your question.

I was wondering do you have Apple DEP in use?

If yes, please see this:

- About restoring backup: "When an iCloud backup is restored to the same device, all supervision and profiles come from the backup regardless of how it was configured in the Device Enrollment Program. For this reason, when restoring backups each user should transition to a new or different device to ensure Device Enrollment Program supervision and MDM enrollment are enforced."

- https://support.apple.com/en-us/HT204142 > scroll down to section "If you restore from a backup while setting up an enrolled device.

So if you don't have Apple DEP and you would like to Supervice the device and same time restore the backup from iCloud, based on our knowledge that's not possible without Apple DEP. Maybe this is the answer for your question?

Please send us a support ticket if you have anything unclear.

- Jarkko / Miradore Online Support

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