Janam XT2 support

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We are using Janam XT2 Android hand scanners.  I am trying to deploy Android restrictions and keep getting a fail message.  When I go on the client and look at the Miradore settings it says restrictions are not supported on this device.  I am wondering if that is a Janam issue or a Miradore issue.  Maybe the software does not currently support this device?  Or is it impossible because of hardware limitations from Janam?  If it is just lack of support from Miradore, could this be something you guys add to the feature list?

Tim Roads

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Thank you for the post.

We can provide the restrictions for Samsung devices and for the devices which are provisioned as Work managed device (Device owner mode) or Work profile mode via Android Enterprise.

I would recommend to test whether your device supports the managed account as follows:
 - https://onlinesupport.miradore.com/hc/en-us/community/posts/115002545765-How-to-tell-if-my-device-supports-work-profiles-aka-Android-for-Work-

If the device supports managed accounts, you can find the document explaining how to enroll the device to Work managed device mode here:
 - https://onlinesupport.miradore.com/hc/en-us/articles/115001335365-How-to-enroll-work-managed-devices

As you can see the only way to enroll Android 5 devices to Work managed mode is via NFC.

 

- Jarkko / Miradore Online Support

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