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Knowledge base

Self-service support

2014-11-26 Network connectivity problems

Description

Due to network problems on our service provider, Miradore may have had been inaccessible from some locations.

Affected service(s)

Miradore

Occurred

Wednesday 26th of November 15:36 EET

Resolved

Network connectivity was partially recovered around 26th of November 19:30 EET (17:30 UTC).

Our service provider reported that the network connectivity was completely recovered on 27th of November at 05:33 EET (03:33 UTC).

Resolution

Internet service provider’s underground data cable was broken on Wednesday 26th of November 15:36 EET (13:36 UTC) which caused nationwide interruptions in data transfer. Due to cable break the data traffic was re-routed to through alternative route which then suffered of overloading. Service was fully recovered on 27th of November at 05:33 EET (03:33 UTC).


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